Effective November 1, 2013, the Sliding Fee Scale minimum advance payment will be $50.00. This must be paid at the time of service or your appointment will be rescheduled.

Payment / Bad Debt

Payment is due at the time of service.

If the patient is unable to pay account balance in full, the patient contacts the Billing Department to set up a Payment Arrangement Contract.

Patients are responsible for lab costs not covered by insurance, and will have ninety (90) days from date of service to pay their account.

After 90 days, if patient has not made arrangements a “Final Notice” will be mailed.

Patients have 14 days to pay the account after the “Final Notice” has been mailed; if no payment has been made, the patient’s account will go to collections.

Once an account is in collections, patient must pay the full amount of the collection debt and all current charges must be paid in advance for any future CTHP visits.

If patient has insurance, Medicaid, Medicare or CMSP, the patient may be seen; however, the patient is still expected to pay the “Bad Debt” balance.

The patient will be required to pay any co-pays and unmet deductibles in advance on future visits.

If coverage is terminated at any time, the patient will be required to pay in full at the time of service.


Contact Michelle Edwards, Billing Supervisor, at 707-467-5617.

Medi-Cal Members:  Podiatry and Glasses Benefits

Starting February 1, 2015, Partnership HealthPlan of California (PHC) is adding the following benefits for PHC members:

Glasses:  no charge for lenses and frames every two years for PHC members. For more information about this benefit, call Vision Service Plan at 1-800-877-7195.

Podiatry Services:  provided by a podiatrist, when needed. Referral from PCP required.

If you have any questions, please call PHC Member Services Department at 1-800-863-4155. They are available from Monday to Friday 8 am to 5 pm.

Call PRC for assistance.

updated 05/22/17

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