CTHP Patient Rights & Responsibilities
RESPECT – You have the right to be treated with respect, consideration and dignity.
CONFIDENTIALITY & PRIVACY – You are provided appropriate privacy. Patient information and records are protected, and except when required by law, patients have the right to approve or refuse their release.
COMMUNICATION – Reasonable attempts are made by health care professionals and other staff to communicate in the language or manner you primarily use.
INFORMATION – You have the right to information about your health, diagnosis, evaluation and treatment plan. You have a right to clearly understand all information that is provided to you, including information on the availability of services, after hours and emergency care, fees for services and payment policies. You have the right to know the qualifications of providers and ancillary staff.
PARTICIPATION – You have the right to information in decisions involving your care, unless it is not appropriate due to medical reasons. When it is medically inadvisable to give such information to a patient, the information will be provided to a person designated by the patient or to a legally authorized person.
CHOICE – You have a right to accept or refuse treatment to the extent permitted by law. You have the right to refuse care provided by a supervised student or intern, and you can refuse to be included in any research activity. You have the right to choose your primary care provider and specialty care provider.
PATIENT VOICE – You have the right to information regarding the process for providing comments, suggestions and complaints.
SERVICE – You have a right to receive a written statement if you are deemed ineligible for services, along with information about your right to appeal, if such exists.
INFORMATION – You are responsible for providing up-to-date information regarding your health, medications (including over-the-counter products and dietary supplements), allergies or sensitivities, current treatments, and access to other health care practitioners.
PARTICIPATION – You are responsible for following your treatment plan. Ask questions if you are unclear about the instructions that you are given.
COOPERATION – When required by a provider, you must have a responsible adult transport you home from the facility where you receive treatment and remain with you for 24 hours.
RESPECT – You are expected to be considerate and respectful of clinic staff, patients, visitors and CTHP’s property.
APPOINTMENTS – To make and keep appointments. If you are unable to keep an appointment, please call to reschedule your appointment, so that another patient may be scheduled in your place.
FINANCIAL RESPONSIBILITY – You accept financial responsibility for any charges not covered by your insurance.