New EHR System
CTHP is implementing a new Electronic Health Record system called Athena.
During the summer months, it will take a little longer than usual to facilitate all aspects of a medical visit as the new system becomes fully operational. There may be delays with labs, prescriptions and/or access to health records. Therefore, it is very important for patients to let us know of any delays with prescriptions and labs so that we can take care of it.
Please note: medical appointment reminders are now being done by the Athena system.
Reminders are being done two days ahead of the appointment instead of the customary one day prior. The system will try the patient's number three times before leaving a message. When answering the call, patients will hear an automated voice provide information about an upcoming appointment. There is no option to repeat the message, so if a patient misses any part of it, they should call 707-467-5649 to verify their appointment.
If patients do not want to receive automated call reminders, inform the receptionist when signing in, or call 707-467-5649 to let the Central Scheduler know they want to opt out of receiving these calls.
Patients: please make sure that we have your current contact information in our records. The system will use the last number provided.